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Owned and operated by Abode Shift LLC, our team is ready to assist with product questions, orders, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. For full details on how to initiate a return and what qualifies, please refer to our Return Policy page.
Can I exchange an item for a different model or size?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between different fire table fuel types?
Propane fire tables offer portability, while natural gas models connect to your home gas line for a permanent setup. Consider your patio layout and whether you want the flexibility to reposition the table seasonally.
What should I consider before purchasing an infrared sauna?
Measure the space where you plan to install it, confirm your electrical capacity, and consider how many people will use it at once. Our product pages list dimensions, power requirements, and seating capacity for each model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
If something is not right, our return process is straightforward and backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
